Plan AI Customer Support

Need help with Plan AI? Our support team is here to help you resolve issues, answer questions, and make the most of your workspace.

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT+0)
Weekends & Holidays: Limited monitoring for urgent incidents only.

What to Include When Contacting Us

• Your workspace URL and account email.
• A short description of the issue or question.
• Steps to reproduce (for bugs) and any relevant screenshots or error messages.
• Priority: let us know if the issue is blocking production usage.

Escalations

For critical incidents impacting availability or data integrity, mark your email subject with [URGENT] and our on-call engineer will prioritize your ticket.

Additional Resources

• Privacy Policy
• Terms of Service